TaskUs Inc.
Quality Analyst
Reviewed and moderated user-generated content against community guidelines and platform policies, helping maintain a safe digital environment while ensuring consistent quality and accuracy.
IT Help Desk Analyst
Reliable IT support. Sharp execution. People-first problem solving.
I’m Renz Belda, an IT support professional experienced in troubleshooting software and hardware issues, managing tickets, improving workflows, and helping teams stay productive through dependable technical support.
4+
Years across IT support, QA, and data operations
7+
Core platforms across ticketing, admin, remote support, and collaboration
24/7
Service mindset focused on timely issue resolution and user trust
Renz Belda
General Trias, Cavite 4107
+63 960 5489 073
rgutierrezbelda@gmail.com
Portfolio 2026
About Me
Technical support with discipline, clarity, and consistency.
My background blends IT support, QA, and data operations, giving me a detail-oriented approach to solving problems, documenting issues clearly, and keeping systems running smoothly.
I enjoy helping people, resolving technical issues, and making sure tools, systems, and processes work the way they should.
Role
IT Help Desk Analyst / IT Support Specialist
Education
Cavite State University — BS Business Management, Major in Marketing
Focus
Ticketing systems, remote support, Microsoft administration, troubleshooting, documentation
Work Experience
Built from hands-on support and operational excellence.
From IT service desks to QA and AI data workflows, each role strengthened my troubleshooting, communication, and process improvement skills.
NXTGEN Industries
IT Support Specialist II
Troubleshot software and web applications, managed IT tickets via JIRA and ServiceNow, and supported system upgrades and process improvements to keep operations efficient and reliable.
Intelegencia
Lead Data Annotator
Led data labeling work for machine learning and AI projects, maintained high accuracy across large datasets, documented completed tasks clearly, and helped improve workflow efficiency.
Gemucube
IT Support Specialist
Delivered technical support for hardware, software, operating systems, and web applications, including website updates using WordPress and Elementor, while resolving issues within service expectations.
Skills & Projects
A practical toolkit for support, systems, and workflow delivery.
A strong mix of technical troubleshooting, admin support, collaboration tools, and systems knowledge shaped by real-world operations.
JIRA
ServiceNow
Zendesk
Monday.com
TeamViewer
AnyDesk
RDP
Microsoft 365 Admin
Microsoft Azure
Exchange
Outlook
Google Workspace
Slack
Microsoft Teams
Zoom
WordPress
Elementor
LastPass
1Password
Zapier
Windows Support
macOS Support
VoIP Support
QA Review
IT Ticket Management & SLA Support
Managed and tracked support tickets, assigned tasks, documented issues, and helped resolve incidents on time using JIRA, ServiceNow, Zendesk, and Monday.com.
Remote User Support & Troubleshooting
Provided remote assistance for software, network, and application issues through tools like TeamViewer, AnyDesk, LogMeIn, and RDP.
Microsoft 365 & Access Administration
Supported user accounts, licenses, password resets, security settings, and email access across Microsoft 365 and Azure environments.
Website & Application Support
Assisted with WordPress and Elementor updates while supporting internal systems and business applications used by day-to-day teams.
Certifications
Validated learning with a growth mindset.
Continuous improvement matters just as much as technical skill, and these certifications reflect that commitment.
Google · 2021
Certified Digital Marketing Professional (CDMP)
Strong foundation in digital strategy, audience engagement, and online growth principles.
Microsoft · 2023
Project Management Professional (PMP) Certification
Structured project thinking, planning, coordination, and execution support for better operational delivery.
Six Sigma PH · 2023
Lean Six Sigma White Belt
Process awareness and improvement-focused thinking that supports quality, efficiency, and consistency.
Contact
Let’s build dependable support experiences.
Available for IT support, help desk, technical operations, and system support opportunities.
Need someone who can troubleshoot fast, communicate clearly, and support teams with care?
Renz brings a service-first mindset, strong technical fundamentals, and hands-on experience across support systems, admin tools, and workflow improvement.